Service commitment

SERVICE OBJECTIVE

CUSTOMER FIRST,WITH CUSTOMER SATISFACTION AS THE SOLE CRITERION FOR MEASURING ALL WORK
SERVICE ITEMS

1.PROMOTE AND INTRODUCE OUR COMPANY AND PRODUCTS TO CUSTOMERS, HELPING THEM UNDERSTAND THE COMPANY AND ITSPRODUCTS
2 PROVIDE PFE-SALES CONSULTATION TO HELP CUSTOMERS SCIENTIFICALLY ANALYZE AND REASONABLY CHOOSE THE TYPE ANDSPECIFICATIONS OF CONVEYOR BELT PRODUCTS.
3.ASSIST CLENTS IN FORMULATING JOINT SOLUTIONS, PREPARING JOINT TOOLS AND ADHESIVES, AND PROVIDING PROFESSIONAL
TECHNICAL GUIDANCE.
4. PROVIDE ADHESIVE BONDING SERVICES FOR CONVEYOR BELTS.
5. PROVIDE INSTALLATION AND DEBUGGING SERVICES FOR CONVEYOR BELTS.
6. TRAIN CONVEYOR BELT BONDING TECHNICIANS FOR CUSTOMERS.
7. PROVIDE DAMAGE REPAIR SERVICES FOR VARIOUS CONVEYOR BELTS.

8. ACCEPT CUSTOMER CALLS, LETTERS, VISITS, AND COMPLAINTS SERVICES.

9. ESTABLISH CUSTOMER QUALITY TRACKING FILES AND CONDUCT REGULAR TELEPHONE FOLLOW UPS.

AFTER SALES SERVICE COMMITMENT
1. THE COMPANY IMPLEMENTS THE THREE GUARANTEES" FOR THE PRODUCTS SOLD, DUFING THE WARRANTY PERIOD, ANY QUALTYDEFECTS CAUSED BY DESIGN, PROCESS, OR MANUFACTURING REASONS DURING THE USE OF THE CONVEYOR BELT MAY RESULT ININABILITY TO NORMAL USE, WE OFFER FREE REPAIR OR REPLACEMENT.

2.DUFING THE ENTIRE SERVCE LFE OF THE CONVEYOR BELT, IF ANY PROBLEMS OCCUR, WE GUARANTEE TO REPLY WTHIN 4 HOURSAFTER RECEIVING WRITTEN NOTICE FROM THE CUSTOMERL,IF THERE ARE QUALITY PROBLEMS THAT REOUIRE ON-SITE SERVICE, WEWLL ARRIVE AT THE CUSTOMER'S DESIGNATED CONVEYOR BELT USAGE SITE WITHIN 12-24 HOURS WITHIN THE PROVINCE AND 24-48HOURS OUTSIDE THE PROVINCE WTHOUT ANY REASON OR CONDITION WE WILL ALSO ARRIVE AT THE CUSTOMERS DESIGNATEDCONVEYOR BELTUSAGE SITE WITHIN 7DAYS OVERSEAS TO PROPERLY SOLVE THE PROBLEM AND ENSURE CUSTOMERSATISFACTION.